With my extensive experience in developer relations, community management, and technical program management, as well as my proficiency in various open-source technologies, I am confident that I would be an excellent fit for this role.
As a Developer Advocate at Temporal, my main responsibility was to help the developer community do better work faster and more efficiently. In this role, I was responsible for creating technical content, managing social media channels, driving developer engagement through public speaking engagements, and building relationships with key stakeholders.
Before Temporal, I worked as a Technical Evangelist at Cockroach Labs. I created and executed technical content strategies, managed social media channels, and drove developer engagement through public speaking engagements. Additionally, as a Developer Advocate at Equinix Metal, I managed the company's developer relations program, drove the adoption of the company's IaaS solutions, and increased developer engagement through public speaking events and online communities.
My experience at Red Hat, where I worked in various technical roles, has given me a deep understanding of open-source technologies such as Red Hat Enterprise Linux, CentOS, Fedora, OpenStack, Ansible, Python, and Git, as well as experience in DevOps, containers, and cloud services. As a Technical Program Manager, I led cross-functional teams to deliver complex technical projects, while as a Software Engineer, I worked on developing solutions for various customer requirements. Additionally, as a Technical Account Manager and Technical Support Engineer, I managed customer relationships, provided technical support, and ensured customer satisfaction.
I am excited to bring my technical expertise, community management, and developer relations experience to your company and contribute to its growth and success.
Thank you for your time and consideration.
All the best,
Rain
Developer advocacy and evangelism, community management, technical program management, relationship building with external stakeholders, content creation and development, public speaking and presentations, technical writing, cross-functional team leadership and collaboration, partner/consultant management, customer support and satisfaction, problem-solving and troubleshooting, technical project management, open-source project contribution and review, programming in Python, HTML, CSS, and Javascript, knowledge of DevOps, containers, cloud services, and related technologies, people management and leadership.
Developer Advocate @ Temporal 08.2022 - 04.2023
- Develop and implement effective evangelism programs that increase brand awareness and foster community growth
- Spearhead discussions on cutting-edge technology trends and industry best practices within the developer community
- Collaborate with product and engineering teams to share insights gained from engaging with the wider tech community and support product development efforts
- Create demos and sandbox environments using upstream projects and branded products to educate developers and produce informative technical content
Technical Evangelist @ Cockroach Labs 05.2021 - 08.2022
- Build and execute evangelism programs that successfully deliver content, brand awareness, and community building
- Lead the conversation around the latest technology advancements and best practices in the developer community
- Support product and engineering efforts by sharing what you learn while engaging with the wider database community and tech communities at large
- Contribute to the development of demos and sandbox environments leveraging upstream projects and branded products to educate developers and inform technical content
Developer Advocate @ Equinix Metal 06.2020 - 04.2021
- Partner/consult with external developers to ensure successful implementation of products
- Create momentum and drive the success of the product
- Improve and standardize the developer experience for all developer products and platforms
- Educate developers on best practices for effective integration of developer products
- Provide secondary 1:1 support for partners and developers on social and open-source software platforms
- Help partners design integrations, fix bugs, improve UX, and solve problems at scale
- Work on the core source code of products and identify, reproduce, and/or fix issues that are affecting our users
- Advocate for developers and other Technical Practitioners internally and influence developer product strategy by working with Product Management, Go-to-Market, Engineering, Support, Marketing, Business Development, and other cross-functional teams
Technical Program Manager @ Red Hat 04.2017 - 05.2020
- OpenStack Community Liaison
- Building and maintaining relationships with external stakeholders, including vendors, customers, and partners, to promote the adoption and use of OpenStack technologies
- Serving as a point of contact for community members, answering questions, providing guidance, and directing individuals to relevant resources and support
- Advocating for the community and the OpenStack project, both internally and externally, through speaking engagements, blog posts, and other forms of outreach
- Participating in community events and activities, such as conferences, meetups, and working groups, to stay abreast of the latest developments and facilitate collaboration among members
- Identifying and addressing community concerns and issues, working with relevant stakeholders to find solutions and improve the overall health and sustainability of the project
- Contributing to the development of community policies and procedures, including codes of conduct, governance structures, and decision-making processes, to ensure that the community operates fairly and transparently
- Serving as a liaison between the community and the OpenStack Foundation, working closely with foundation staff to ensure that the needs of the community are met and that resources are allocated appropriately
- Providing regular updates and reports to the community on the status of key initiatives, projects, and programs, and soliciting feedback and input from members to inform future planning and decision-making
Software Engineer @ Red Hat 07.2015 - 04.2017
- Contribute to open source projects in OpenStack
- Submit patches for bug fixes to the community and review patches from other community members
- Work with quality engineers to ensure that the projects are tested correctly
- Publicize work the team is doing via blogs, web postings, or conference talks
Technical Account Manager @ Red Hat 01.2012 - 07.2015
- Perform initial or secondary investigation and respond to online and phone support requests
- Work with partners to proactively identify and prevent joint customer issues
- Gain understanding of customer's technical infrastructure and environment, hardware, and/or products
- Serve as the customer advocate within Red Hat
- Maintain clean and concise ticket documentation
Technical Support Engineer @ Red Hat 03.2009 - 08.2011
- Team Lead 08.2010 - 08.2011
- Provide level-1 technical support to customers by taking incoming calls and responding to web-based inquiries
- Perform diagnostics of problems, troubleshoot, and develop solutions for customer issues
- Exceed customer expectations with outstanding customer service
- Consult and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction
- Document problem solutions within the company knowledgebase
Director of Web Development @ Click Optimize 11.2008 - 02.2009
- Manage projects through the development phase of their life cycle
- Develop all pages for a site
- Perform any necessary additional design work
- People manage a distributed team of contractors
Senior Web Developer @ Unlimited Web Solutions 02.2008 - 11.2008
- Responsible for the basic development and programming of new websites as well as maintenance and updating current clients' websites
- People manager of a local team
American InterContinental University
MIT Information Technology 2002
University of Southern Mississippi
BFA Dance 1998
Code Samples
Technical Writing
Other Writing
Conference Talks
Streams